Refund policy
(1) Return and exchange
Purchased items can be returned within the statutory cancellation period of 14 days, after receipt of the goods without giving reasons. The cost of returns shall be borne by the buyer.
Returns of complaints and missing items are free of charge.
Return address:
KEEP PUSHING & SMILE GmbH
c/o Dittmann GmbH
Scheibenstr. 121
48153 Münster
For customers from Germany and Austria:
(2) Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason. The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must send us
KEEP PUSHING & SMILE GmbH
Sudmühlenstr 165
48157 Münster
e-mail: littleskaterats@juliusdittmann.com
by means of a clear declaration (e.g. a letter sent by mail or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form, which is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of cancellation
If you revoke this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract to
KEEP PUSHING & SMILE GmbH
c/o Dittmann GmbH
Scheibenstr. 121
48153 Münster
or to hand it over. The deadline is met if you send the goods before the deadline of fourteen days.
We bear the cost of returning the goods.
You only have to pay for a possible loss of value of the goods if this loss of value is due to your handling the goods in a way that is not necessary for the inspection of the condition, properties and functioning of the goods.
End of the cancellation policy
For customers from the European Union and Switzerland:
Cancellation policy
Right of withdrawal
You have the right to cancel this contract within 365 days without giving any reason. The withdrawal period is 365 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must send us
KEEP PUSHING & SMILE GmbH
Sudmühlenstr 165
48157 Münster
e-mail: littleskaterats@juliusdittmann.com
by means of a clear declaration (e.g. a letter sent by mail or e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse to make a repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract to
KEEP PUSHING & SMILE GmbH
c/o Dittmann GmbH
Scheibenstr. 121
48153 Münster
or to hand it over. The deadline is met if you send the goods before the deadline of fourteen days.
You have to bear the regular costs of the return.
You only have to pay for a possible loss in value of the goods if this loss in value is due to your handling of the goods which is not necessary for the examination of the condition, properties and functioning of the goods.
End of the cancellation policy
For customers from countries outside the European Union and Switzerland:
Cancellation policy
Right of withdrawal
You have the right to cancel this contract within 365 days without giving any reason. The withdrawal period is 365 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must send us
KEEP PUSHING & SMILE GmbH
Sudmühlenstr 165
48157 Münster
e-mail: littleskaterats@juliusdittmann.com
by means of a clear declaration (e.g. a letter sent by mail or e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse to make a repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract to
KEEP PUSHING & SMILE GmbH
c/o Dittmann GmbH
Scheibenstr. 121
48153 Münster
or to hand it over. The deadline is met if you send the goods before the deadline of fourteen days.
You have to bear the regular costs of the return.
You only have to pay for a possible loss in value of the goods if this loss in value is due to your handling of the goods which is not necessary for the examination of the condition, properties and functioning of the goods.
End of the cancellation policy